Maintenance Request

Report a Maintenance Issue

We want to know…

We take a proactive approach to managing maintenance to ensure the property you rent is maintained in good repair, as instructed by our landlords.

The identification and prioritising of maintenance in all properties managed by our office is something we take very seriously. Repairs that require attention, identified by you, tradespeople and your property manager are detailed and processed using the advanced Maintenance Manager software program.

As an approved occupant of a rental property managed by our team, you will be able to lodge your maintenance requests and view the status of your request via the free Tenant Maintenance Reporting App or via our Tenant Maintenance Web Portal.

How do I report
maintenance issues?

Search for “Tenant Maintenance Reporting” App from the Google Play store or the Apple App store and download for FREE

OR

Visit our website to lodge maintenance issues online using the Tenant Web Portal.

First time users:
Create your own account using your email address and selecting a unique password.

When an issue is identified:

  • Open the Tenant Maintenance App or Tenant Web Portal
  • Click Report an issue on the app or complete the form on the web page
  • Select the type of issue
  • Write a detailed, specific description
    (or use voice to text input on your mobile)
    (eg. Don’t just put leaky tap, is it the hot or cold tap, shower or bath etc. The more detail the better!)
  • Take a photo(s) or add a file (if required)
  • Press Send Request

How will I know the
status of my request?

Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request.

If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc.

You can also check the status of the job at any time either on the app or web portal and view past requests.

Job completion and verification

Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete.

If you receive a verification request, please respond and let us know if there are any issues with the work that has been done.

You can confirm completion using via the app, web portal or via the email link.

Where possible, please attach a photo of the finished job for the property manager & landlord.

You can also add a note to the property manager if required.

We look forward to working with you to simplify the handling of maintenance tasks, saving you time, hassle and keeping you, our valued customer, better informed.