When you intend to vacate the property, in all instances we require your notice in writing. The prescribed Notice to Vacate can be downloaded from our website, signed by all tenants on the lease, and handed, posted or faxed to our office.  (In this case an email notice is not legally sufficient.)

Ending a Fixed Term

If you are leaving at the end of your current fixed term lease, we require at least 14 day’s notice in writing. Please note that this amount of notice needs to commence when we have received your notice, not when it was posted.

Ending a Non-Fixed (Periodic) Term

If you are leaving on a non-fixed term (periodic) lease, we require at least 21 day’s notice in writing. Please note that this amount of notice needs to commence when we have received your notice, not when it was posted to us.

Getting Your Bond Back Quickly- Criteria

At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your full bond to be paid quickly, you will need to ensure the following:

a)       Rent -any outstanding rent is paid promptly.

b)       Property Ready – the property is cleaned, carpets professionally cleaned and grounds returned to their ingoing condition. Please follow the final vacating guide available from our office. The property must also pass the final inspection conducted by this agency.

c)       Outstanding Accounts – please ensure that any monies outstanding like water, any damages, compensation amounts and break lease fees are paid.

d)       Keys – ensure that all keys, remote controls etc. have been returned.

Once these criteria have been met we can then refund your bond. Delays to this, in all cases, relates to one or more of these criteria not being met.

Outstanding Rent

Please note that it is against the tenancy legislation to withhold rent at the end of your tenancy with the intention for this to be deducted from the bond. Your rent must be paid in full, leaving your bond intact.


Please use the ‘Getting the Property Ready for Vacating’ guide Available from our office.

It is also important to understand that cleaning thoroughness can be hampered by tiredness after moving into another property. We encourage you to employ a cleaner so this process is not compromised. Should the cleaning process not be completed thoroughly, this can result in extra costs associated in rectify any cleaning issues and will also delay the return of the bond.

Carpet Cleaning

Please ensure the carpets are professionally steam cleaned. Be aware that using cheap ‘do it yourself’ carpet cleaning hire machines may initially save on cost, but in the long run may cost you a lot more, as they generally do not have the power to get carpets properly cleaned. This can result in professional carpet cleaning still required, after you have paid to hire a machine as well

The Final Inspection

Only once the property has been fully vacated, cleaned and grounds made ready with keys returned can we commence our final inspection. It is important to note that if a final inspection time has been made and you are aware that you will not be fully ready for the inspection, please call us as soon as possible to rearrange another time. We do not wish to travel to the property ready for the inspection and find the property not 100% ready. In some cases we may need to charge a fee should we not be able to complete the inspection and no communication received by you to transfer the appointment time.